FAQs

Household Properties specialises in all aspects of managing residential properties. Being centrally located in Sydney’s inner west, we have a good reach across town and currently manage property in the Eastern suburbs, North Shore, Inner West, and Greater West, much to our clients’ satisfaction.

We offer all the usual property management services and have developed a virtual approach in Sydney. Our vision is simply to provide a customised online and on the run approach, automatically improving the affordability of owning an investment property. We consistently work on the management of your investment, providing a sensible, reliable and cost-effective alternative.

What separates us from many other businesses is our passion to deliver beyond the expectations of our clients by using a model that maximizes performance, reduces unnecessary costs, and focuses primarily on the management of your property.

We use 1form which can be found by going to the online advertisement on the domain or realestate.com.au and scroll across or down to the Apply or Apply Online tab. This will automatically connect you to the application form connected to the property you are interested in.

Same working day as long as all information is provided in a timely fashion by you and your referees.

Your agent is trained to work with you to record and resolve all complaints and disputes. If the matter remains unresolved due to the complexity of the circumstances, the NSW Fair Trading provides a free dispute resolution service for tenants, residents, landlords and property managers.

No, you cannot make alterations or additions UNLESS you first obtain the landlord’s prior written permission.

This needs to be returned to the agent within 7 days.

Generally speaking, we have our preferred tradesman and we book the jobs on your behalf. If it is out of office hours you must still report the issue to us at service@householdpm.com.au or call 1300859809. Refer to your lease for our preferred tradesmen.

Again, this requires the landlord’s written consent (except in certain domestic violence situations).

We securely hold a set of keys in our office. Report the issue to us 24/7. If we are unavailable, you will need to contact a locksmith. Refer to your lease for more information. You must provide a copy of the key if it is changed to our office within 7 days.

If there is no claim on your bond, the Bond Claim form is completed and signed by both parties and the bond can be refunded by the OFT immediately. If there is a claim following the final inspection due to non-payment of rent or repairs and maintenance where the tenant is at fault, the claim can be agreed upon by both parties, the claim form signed, and the balance can be made available immediately by the OFT. If there is a disagreement then there is a notice period which can delay the release of the bond for 14 days or longer if the matter progresses to the CTTT.

If the occupants are changing in your household, contact us and we will complete the forms with you, to ensure we hold up to date authorisation and contact information on file.

If you are on a fixed-term lease at least 14 days leading up to the end of term date from all parties to the lease in writing. If you are on a periodic lease 21 days’ notice from all parties to the lease in writing.

Household Properties professionally manages the entire process of managing real estate transactions. It connects prospective tenants with investors’ Sydney properties and provides the expertise and support needed to successfully and expertly manage your property.

We are a team of highly experienced real estate professionals who knew there had to be a more cost effective way to manage properties at a more personalised level. And to date we can proudly say we have delivered. Just talk with our clients.

We are all avid property investors ourselves and saw a gap in the market to help offer investors the opportunity to connect more directly with dedicated “can do” professionals and build long term relationships with them.

We integrate our knowledge of what works best with an understanding of our investor’s needs by carefully listening to their intimate knowledge of their investments. Ensuring our investors receive a great experience and adding value to their life isn’t just a dream it’s essential as our performance is directly connected to the feedback we receive.

The reason our Property Managers can offer lower fees is three-fold:

1. We subscribe to a state of the art property management software systems not only covering every aspect of data and relationship management but also maximised by continually evolving implementation and training.
2. Our business has significantly less overheads because it relies on delivering results to generate referrals to grow its business, rather than having its customers pay for its online and curbside marketing and branding which when passed on can amount to an extraordinary number.
3. Staff experience, maturity, and commitment. Our staff are here for the long term and not turning over at the rate you see at other agencies. At Household Properties, reduced turnover costs mean we build relationships. Ensuring minimal overheads generates savings for you, the savvy investor!

The fees are fully transparent on our agency agreement. You pay your fees at the end of each month from your properties account as you normally would. You also have the option to take advantage of our discounted partner products like tax depreciation and landlord insurance. We have negotiated hard to ensure we partner with the best organisations for the lowest possible price.

You only pay the following fees, there is nothing hidden and no extras, it’s true!

1. An all-inclusive management fee based on effort (4.8% of rental income incl. GST)
2. A letting fee when you re-lease the property to find a new tenant (1 weeks rent + GST)
3. An advertising fee of $175+GST (includes but not limited to Realestate.com.au & Domain.com.au)
4. A lease renewal fee of $250+GST when we negotiate and bed in an extension with current tenants.

Nothing!

Having your property managed properly does not need to be expensive. Household Properties property managers are committed to providing excellent property management and believe that this can be done at an affordable price.

Your property manager will always ensure the highest possible rent, reviewed annually. Control arrears, make payments of bills, rates and body corporate levies, conduct thorough routine, entry and exit inspections, promptly attend to repairs and maintenance and vet tenants thoroughly.

Call us or Complete our form—provide your details and your property details and one of our friendly staff will make contact with you. Here is the link : Free Property Health Check

Changing from your current property manager is very simple. In fact, your Household Properties property manager will handle the entire process for you.

Just make contact by clicking HERE.

Engage the property manager your investment property deserves. We’ll work hard to make your goals a reality.

Yes. We believe there are efficiencies for both of us. Contact us today to save even more!

Yes. We believe in adding value to your retirement. Contact us today to save even more!

If you provide the details of a like-minded investor who will likely benefit from our services and they decide to sign up with us, you will earn a Westfield gift voucher for spreading the word. It’s the best compliment we can get, so we really want to reward it!

It’s our lofty goal to deliver a positive customer experience every time. Should you feel the need to provide feedback, let us know and we will work hard to make sure your feedback gets the attention it deserves. From time to time we will reach out and seek your feedback too.